Just from the initial phone call, I knew Bonnie would be in safe hands. Christine allowed me to speak about Bonnie in my own time. She just listened, gave me words of comfort and was compassionate. Ben’s professional manner and calmness with Bonnie was truly wonderful and that calmness extended to myself and my mum.
I’ll cherish forever the moment we laid her in her bed. Ben making sure she was comfortable, safe and snuggled down with a blanket ready for her departure.